Shipping & Returns
Shipping
Shipping Information
Shipping Timeframes:
Orders are processed within 1-3 business days after they are placed.
Standard shipping within the United States takes approximately 3-5 business days.
International shipping times may vary depending on the destination, typically between 7-14 business days.
Delivery Signature Requirement: To ensure the safe delivery of your luxury eyewear, all shipments require a signature upon delivery. This measure ensures that your purchase is protected and arrives securely in your hands. If no one is available to sign for the package, the courier service will leave a note with instructions for rescheduling delivery or collecting from a local depot.
Shipping Costs:
Complimentary shipping is offered on all domestic orders.
For international orders, shipping fees will be calculated during the checkout process and may vary depending on your location.
Any applicable customs, duties, or taxes for international shipments are the responsibility of the customer.
Returns & Exchange Policy
If, for any reason, you are not satisfied with your purchase, you may return it for a refund or exchange within 5 days of receiving the product, provided it meets the following conditions:
The item must be in its original condition, unworn, and with all packaging intact.
Custom-made or personalized items cannot be returned or exchanged unless defective.
Return Process: To initiate a return or exchange, please contact our customer service team at info@diamante-eyewear.com within 5 days of receiving your order. You will be provided with a return authorization number and instructions on how to ship your product back.
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 5-7 business days for the refund to process.
Exchanges: If you wish to exchange your item for another, please specify the product you would like in exchange. The return shipping and any difference in price between the products will be the customer’s responsibility.
Defective or Damaged Items: In the unlikely event that your eyewear arrives damaged or defective, please contact us within 7 days of receiving your order with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
3. Legal Disclaimer Diamante Eyewear is not responsible for shipping delays caused by unforeseen events, natural disasters, or customs clearance issues. By placing an order with us, you agree to comply with all applicable laws regarding the import of goods into your country.
4. Contact Information For any questions about our Shipping and Returns Policy, feel free to reach out to our customer service team at info@diamante-eyewear.com.
